Presently, we have no annual contract requirements from time to time we may run specials that include a contract requirement. Our service is provided on an advance payment month to month basis. We provide a 30 day money back guarantee, if all equipment is returned in the same condition as it was received. We want you to be happy with your service. PIPEX NETWORK needs written notification stating that you wish to terminate your service within that first 30 day time frame for this refund policy to be honored. This refund policy expires after the first 30 days of service. The refund includes 50% of the installation charges and 50% of monthly charges.